GoBali.co.logo
Get Started

GoBali Shield Terms and Conditions

Last Updated: July 07, 2025

These Terms and Conditions ("Terms") govern the GoBali Shield protection service ("Shield") offered by GoBali ("the Company") for customers renting a motorbike ("the Vehicle") in Bali, Indonesia. By purchasing the GoBali Shield, you ("the Customer") agree to be bound by these Terms. Please read them carefully.

1. Overview of GoBali Shield

The GoBali Shield is a non-refunded service fee that provides financial protection for specific incidents involving the Vehicle during the rental period. It is not an insurance product. Two options are available:

  • Damage Only: Covers repair costs for accidental damage to the Vehicle, up to the Excess Amount (see Section 4).

  • Damage and Theft: Covers repair costs for accidental damage and replacement costs if the Vehicle is stolen, up to the Excess Amount, subject to Section 4.

Pricing for the Shield is based on the rental period (minimum 7 days) and is detailed in our pricing offer at gobali.co/GoBaliShield.

2. Eligibility and Customer Responsibilities

  • The Customer must comply with all Indonesian traffic laws, including wearing a helmet at all times while riding the Vehicle.

  • The Customer must operate the Vehicle responsibly and not allow unauthorized persons to ride it.

  • The Vehicle must not be used outside Bali or for illegal activities (e.g., racing, carrying prohibited items).

  • In case of an accident, the Customer must provide a valid International Driving License (IDL) issued before the rental start date, with the appropriate category for operating a motorbike. Failure to provide a valid IDL will void the Shield coverage for the accident.

  • The Customer must cooperate fully in any investigation regarding damage or theft, including providing necessary documentation (e.g., police reports).

3. Accident and Theft Reporting Requirements

  • 1-Hour Accident Reporting: The Customer must report any accident involving the Vehicle to the Company within 1 hour of the incident. Failure to report within 1 hour will void the Shield coverage, and the Customer will be liable for the full cost of repairs. Contact us at [email protected] or WhatsApp: +62 123 456 7890.

  • 1-Hour Theft Reporting: The Customer must report any theft of the Vehicle to the Company within 1 hour of discovery. Failure to report within 1 hour will void the theft protection, and the Customer will be liable for the full replacement cost of the Vehicle.

  • Alcohol and Drug-Free Proof for Major Damage: If an accident results in damage exceeding IDR 2,500,000, the Customer must provide proof (e.g., a medical or police report) within 1 hour of the accident confirming they were free of alcohol and drugs at the time of the incident. Failure to provide such proof will void the Shield coverage, and the Customer will be liable for the full cost of repairs.

  • Key Presentation for Theft: For theft claims under the Damage and Theft Shield, the Customer must present the Vehicle’s original key to the Company at the time of reporting. Failure to present the original key will void the theft protection, and the Customer will be liable for the full replacement cost of the Vehicle.

4. Excess Amount and Customer Liability

  • In the event of damage or theft, the Customer is responsible for an Excess Amount of IDR 2,500,000 per incident, payable to the Company.

  • The Shield does not cover:

    • Damage or theft resulting from intentional acts, negligence, or illegal activities (e.g., driving under the influence, riding without a helmet, violating traffic laws).

    • Damage to third parties or their property.

    • Loss of personal belongings.

    • Damage to consumable parts (e.g., tires, mirrors) unless part of an accident.

5. Damage Card

  • At the start of the rental, the Company will provide a Damage Card documenting the Vehicle’s pre-existing damages (e.g., scratches, dents), signed by both parties.

  • The Customer will not be held liable for damages listed on the Damage Card.

6. Payment and Refund Policy

  • The Shield fee is payable at the start of the rental period and is non-refunded.

  • The total cost depends on the rental period (minimum 7 days) and the chosen Shield type (Damage Only or Damage and Theft), as specified in our pricing offer.

  • Payments are processed securely, and no refunds are issued for early returns or non-use of the Shield.

7. Termination

  • The Company reserves the right to terminate the rental agreement and repossess the Vehicle without refund if the Customer breaches these Terms, including but not limited to:

    • Allowing unauthorized persons to ride the Vehicle.

    • Using the Vehicle outside Bali.

    • Failing to comply with Indonesian traffic laws or these Terms.

8. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Indonesia.

  • Any disputes arising from the Shield or these Terms will be resolved in the courts of Denpasar, Bali.

9. Contact Information

  • For questions, incident reports, or support, contact the Company at:

10. General Provisions

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

  • Updates: The Company may update these Terms at any time. The latest version will be posted at gobali.co/GoBaliShield.

  • Entire Agreement: These Terms, along with the signed GoBali Shield Protection Agreement and Damage Card, constitute the entire agreement between the Customer and the Company regarding the Shield.

By purchasing the GoBali Shield, you acknowledge that you have read, understood, and agree to these Terms and Conditions.